Shipping & Return Policies
Shipping
Orders generally ship within seven (7) business days of placement unless otherwise stated. All items are shipped via USPS, UPS, or other common carrier. Your tracking number will be emailed to you once your item is shipped.
​
*Please note that jujujems is not liable for any lost or damaged shipments. Please refer to shipper for help. The customer is responsible for entering and verifying the correct shipping information to ensure successful delivery of order. In the event a package is returned due to an inaccurate address, the buyer is responsible for additional shipping costs to the correct address.
​
Flat Rate Shipping
Order Total Shipping Cost
$0 - $50 $5.00
$50 - $99 $14.00
$99 + FREE
​
Returns
Due to the fragility of the items, the cost of shipping, and to keep our prices competitive and continue providing you with top-notch products, we have implemented a no-returns or refunds policy unless there is damage due to packing or an incorrect item (see next section). Please read the descriptions and inspect the pictures carefully before placing your order!
​
We take great care to ensure that our products are packaged securely to prevent damage during shipping, but we realize things can happen in transit. If you receive a damaged or defective item, or if there's a mistake with your order, please reach out to us at info@ jujujems.com, and we will do everything we can to make it right for you!
​​
Please note that we require pictures of the item and shipping container in order for a refund to be processed. Proof needs to be sent within 24-hr of receiving the package. Refund will be given upon receipt of the damaged product to jujujems.
​